Privacy Policy

Your consent

By viewing/using our website, placing an order, subscribing to our mailing list, phoning or posting your order through to us, you consent to our privacy policy.  


Allwoods is a trading name of Allwoods (Hassocks) Ltd and we take online security very seriously and are committed to protecting the personal information of our customers. Our Privacy Policy gives more information on how we collect and use this information to provide an enhanced online experience. This policy also explains your options relating to the collection, use and disclosure of your personal details. You can visit this Site without disclosing any personal information, however, by visiting our Site, you accept the practices outlined in this policy. If you do not agree to us acquiring or using your personal information in accordance with this policy then you should not submit information to us through this Site. This policy does not necessarily apply to our offline collection of your personal information. Please see below for more details. We are not responsible for the content or privacy practices on any Site to which this Site links or that links to this Site.

What information do we collect?

We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.

  • When ordering or registering, we may ask you for your name,      e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

Information automatically collected:

The website will automatically collect information such as your session id, IP address or web browser capabilities.

Your session id is a simple set of letters and numbers that creates a unique identity code so the website can recognise you as you move around. Without this information it would not be possible to maintain the state of your shopping cart (it would empty out when you moved from one page to another).

Your IP address and web browser information are used to help validate your session id. We may also use your web browser information to help tailor the appearance of the website to automatically take advantage of the features or limitations of your web browser.

How do we use your information?

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

We may use the information we collect from you when you register, purchase products, enter a promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To administer a contest, promotion, survey or other site feature.

  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


Any third party with access to your information must follow practices that are at least as protective as those described in this Privacy Policy. The types of company that may have access to your information include (but are not limited to):

  • Payment gateways: payments on are processed by either Global Payments or PayPal

  • Couriers: as well as your name and address, your phone number may be printed on the parcel label so that you can be contacted should there be any problems with the delivery of your order and to ensure that your goods get to you as quickly as possible

  • Analytical software: we use Google Analytics to collect non-personal, aggregate data about visitors to our website (such as web browser information, screen resolutions and so on) which helps us make improvements

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.  We rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


There are a few external services that are used on our website mostly to display content within our web pages. For example we may use YouTube to show videos. Alongside social buttons, such as Facebook and Twitter, we cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged into these services then they will not know who you are but are likely to gather anonymous usage information such as the number of times a visitor has viewed a video. We work with these external services on the basis that they adhere to their privacy policies. To view their privacy policies, please click on one of the underlined links above.

By continuing to browse our website, you are consenting to our use of these cookies.

Do we disclose the information we collect to outside parties?

If ordering online or by post and you do not wish us to share information please tick the appropriate box when ordering.  If ordering over the phone please tell the phone operator at the time of ordering and we will NOT share your data.  As a long standing mail order company we take data security very seriously.  

If you prefer not to receive emails from us please see "How you can opt-out, remove or modify information you have provided us" section.

We occasionally pass your name & address to carefully selected reputable organisations and we work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers  The participating retailers are active in the clothing, collectibles, food and wine, gardening, gadgets and entertainment, health & beauty, household goods and home interiors categories.  They share information on what their customers buy.  Epsilon Abacus analyses this pooled information to help the retailers understand consumers wider buying patterns.  From this information retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.  unless you tell us otherwise, except as described below. The term "outside parties" does not include Allwoods (Hassocks) Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.  If data is shared it is done so on a one time only basis and the company or organisation are not entitled to store your data for further use unless you engage with them.  


Allwoods (Hassocks) Ltd NEVER shares your email address or telephone number with any third parties, so you can rest assured that these details won't be passed on except for reasons detailed in this privacy policy. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

To learn more about our sharing data with trusted partners, watch this video

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission

How long we keep your data for. 

As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 20 years after the last purchase date.

How can you opt-out, remove or modify information you have provided to us?

You can modify or unsubscribe from mail or emails from Allwoods (Hassocks) Ltd at any time by contacting or 01273 844229. You are always in control of how we communicate with you and can update your choices by contacting our friendly team.

Upon your request, we will within a reasonable timescale:

  1. Correct or update your personal information

  2. Stop sending emails to your email address; and/or

  3. Disable your account to prevent any future purchases through that account.


If you modify/unsubscribe from our email subscriptions please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, please email: with REMOVE in the subject line and we will remove all your data from our online system.  Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.  Please do not email your credit-card number or other sensitive information.

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website

Access and inaccuracies:

We aim to ensure that the information we hold about you will be accurate and up-to-date. You can manage the information held by the website by logging into your account and you can contact us to check the information held in our back-office systems.

If you find any inaccuracies you're unable to correct yourself, please contact us and we will correct or delete them, our contact details are:-


Post:    Allwoods (Hassocks) Ltd

  London Road


  West Sussex

  BN6 9NA

Phone: 01273 844229 (Office hours Monday to Friday 9am to 4.30pm, excluding bank holidays, answer machine all other times)

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
By giving your Personal Data to Allwoods (Hassocks) Ltd, you agree to accept Allwoods (Hassocks) Ltd privacy statement If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 13 November 2017.  You will be deemed to have accepted any amendments to the Statement if you continue to provide personal information to Allwoods (Hassocks) Ltd after a new version of the Statement is published.


Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and/all feedback pertaining to privacy, or any other issue.

Terms and Conditions / Terms of Service
Please see our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website.

Your consent

By viewing/using our website, placing an order, subscribing to our mailing list, phoning or posting your order through to us, you consent to our privacy policy.