Ordering Flowers, Terms & Service.... Please ensure you choose the correct postal service.
PLEASE NOTE: We only post Monday to Thursday, excluding Bank Holidays.
Order before 1pm Monday to Thursday for same day dispatch. Orders received on Thursday after 1pm will be posted on Monday. Delivery requests for Friday/Saturday/Sunday or Monday dates will be posted on Thursdays but only if you order before 1pm. Tuesday delivery requests will be posted on Mondays but if you choose Standard or Track & Trace delivery we cannot guarantee they will arrive overnight unless you choose the Next Day delivery service. We only post Monday to Thursday, excluding Bank Holidays. During holiday periods delivery dates may be affected.
Standard Delivery: is a non insured, non guaranteed delivery date service. We usually post 2 days prior to your preferred arrival date (see above terms). Items can take 1-3 days to arrive are sent 1st Class with Royal Mail. Royal Mail delivery terms apply and we are subject to them so if the item is lost/delayed you have to take the matter up with Royal Mail and we cannot replace the item immediately in the event of any problems, for a higher lever of delivery service we recommend our Track & Trace delivery service.
Track & Trace: is an insured delivery service, but no delivery date guaranteed. We usually post 2 days prior to your preferred arrival date (see above terms). Items can take 1-3 days to arrive. Costs £2.00 per item, insures your flowers against loss/non-delivery. This is a signed for but not delivery date guaranteed service. Flowers cannot be left without signature. Sent 1st Class with Royal Mail. In the event of loss/delay we can compensate if no delivery attempt has been made within 5 working days from dispatch.
Next Day Delivery: For just £5.95 your bouquet will be guaranteed to arrive on the day you have requested. Can only be used for arrivals Tuesday to Friday (excluding bank holiday periods) This is a signed for service. Sent special delivery with Royal Mail, normally an overnight delivery, but subject to delivery area.
The small print: We only deliver to addresses in the UK. Due to high costs involved we do not offer refunds. Our cut flowers can withstand being in the post for up to 7 days! For all signed for services, we cannot accept responsibility if the recipient isn't in and the flowers are delayed. Due to the nature of the product, flower variety & colour may vary to those pictured. Vases are not included, unless you have purchased the pop-up vase. All offers/discount codes must be given at the time the order is placed to qualify.
Order before 1pm (Mon-Thur) for same day dispatch, orders received after that time will be held until our next posting day.